Awarding excellence in customer service at iconic Belfast venues
ICC Belfast | Waterfront Hall | Ulster Hall customer service team celebrated at Belfast Chamber Business Awards 2023.
The best of Belfast were recognised at the eighth edition of the Belfast Chamber Business Awards which took place on Friday 20 October at Titanic Belfast, with ICC Belfast | Waterfront Hall | Ulster Hall winning the award for Customer Service Excellence.
Over the past eight years the awards have become renowned for being the perfect opportunity to demonstrate the pride that organisations and individuals have for the city’s business community, and for celebrating the excellence and achievements of Belfast businesses delivering an exceptional impact on the local economy and beyond.
Gavin Annon, President of Belfast Chamber, said:
It is truly heartening to witness the impact that the Belfast Chamber Business Awards winners and nominees have made to the broader business community and I am thrilled to see so many businesses recognised for their hard work and tenacity.
“We are proud of all the winners and extend our congratulations to them. The Belfast Chamber Business Awards is a reflection of Belfast’s vibrant and thriving business environment and we have celebrated almost 200 business leaders, individuals and businesses since these awards began."
The Customer Service Excellence Award was assessed on evidence of customer service and employee engagement initiatives that positively influence the customer experience. The judges specifically looked out for examples of new and innovative business model improvements, customer satisfaction results and how an organisation overcame challenges to achieve success.
Julia Corkey, Chief Executive of ICC Belfast | Waterfront Hall | Ulster Hall commented on the award win saying:
I am tremendously proud of our team for securing the Belfast Chamber Business Award for Customer Service Excellence. This award in particular underscores the enthusiasm and commitment of our fantastic team who go above and beyond for the many thousands of visitors we welcome to our venues each year.
“This recognition highlights the huge, collaborative effort and dedication of our talented event professionals, technicians, customer service, and front-of-house team members as well as our brilliant in-house partners, Hospitality Belfast and Mitie.”
“We are genuinely passionate about the success of the events we host, recognising that our brand reputation is built through consistently delivering incredible conferences, events, and live entertainment. This award reaffirms our mission to create a world-class stage where people make great things happen.”
Paul McClurg, Head of Belfast Business Banking, Bank of Ireland, principal sponsor of the Belfast Chamber Awards, said:
Business and enterprise play a vital role in the growth of the economy and we are delighted to have the opportunity to recognise and celebrate the achievements and success of so many businesses and business leaders.
“We are proud to support the Belfast Chamber Business Awards which shine a light on the excellence, ambition and imagination demonstrated by businesses across Belfast, and congratulate each of the inspiring and deserving winners and shortlisted finalists of the 2023 Business Awards.”
ICC Belfast | Waterfront Hall | Ulster Hall would like to congratulate all the nominees and winners at the Belfast Chamber Awards including the venues’ former Chairman, Ellvena Graham OBE, who was awarded the Lifetime Achievement Award for her extensive business experience spanning energy, tourism, banking, agri-food, higher education, and sport.